At Zanite Web Solutions, we are committed to maintaining a professional, respectful and collaborative environment for both our team and our valued clients. These guidelines ensure smooth interactions and a pleasant experience for everyone.
All communication between clients and our staff must remain respectful, courteous and professional at all times. Constructive dialogue and open feedback are encouraged; however, abusive language, shouting or intimidation will not be tolerated.
Clients are encouraged to schedule appointments in advance to avoid delays and ensure dedicated time with our team. Walk-ins may be accommodated depending on availability.
Time is valuable for both parties. Clients are kindly requested to arrive on time for meetings, presentations or design sessions.
All discussions, ideas and materials shared during your project are treated with the utmost confidentiality. Clients are also expected to respect the privacy of other ongoing projects within the studio.
We welcome constructive feedback as it is essential to delivering excellent results. However, excessive or last-minute revision requests may attract additional fees.
All projects commence only after a 50% deposit has been made unless otherwise agreed in writing. Full payment must be cleared before final delivery or publication of any digital materials.
Clients are kindly requested not to enter staff-only areas unless invited. Please remain within designated consultation and waiting zones during visits.
All visitors must conduct themselves with decorum befitting a professional business environment. Offensive behavior or inappropriate dressing will not be tolerated.
As Zanite Web Solutions operates within Zanite Offices, all visitors are subject to the general premises rules and facility policies established by Zanite Enterprise.
Clients engaging in the Zanite Business Starter Pack are expected to actively participate in weekly sessions and provide timely materials. Inactivity exceeding two weeks without notice may lead to suspension of services.